Delivery policy

Order today and it should arrive between Thu, Nov 19 and Fri, Nov 27. Dates are estimates, not guarantees.

Cost

Delivery is free, with no freight surcharges, handling fees or fuel levies. The total shown at checkout is the amount charged. For delivery addresses in the United States it includes sales tax, and for Canada GST or HST. Import duties and taxes are included in the price for every destination, so there is nothing to pay on delivery.

Where it ships from

Every order ships from our fulfillment partner in China. Our business address in Vaughan, Ontario is for correspondence; orders do not ship from it.

Where we ship

We deliver to every country listed at checkout. Orders travel by courier from China. Deliveries to remote addresses can take longer than the estimates below.

Delivery times

• Processing: 1–2 business days from payment confirmation.
• Dispatch: 1–2 business days after processing.
• Delivery: 10–15 business days in total, counted from payment confirmation to your door.
• We email your order confirmation as soon as payment is confirmed, and email you again when your order ships.

What arrives

Each kit ships in one carton containing the light bars, connectors, mounting hardware, tools and driver listed on the product page. Large orders may ship in more than one carton.

On arrival

Check the carton when it arrives, before you sign for it if the carrier asks for a signature. If it is visibly damaged, note that on the carrier’s paperwork and photograph it. Please report transit damage within 48 hours of delivery, with photographs of the carton and its contents; prompt reporting lets us claim against the carrier. We will repair, replace or refund damaged goods, at our option and at our cost. Reporting later does not affect your statutory rights.

Wrong or missing items

If something is missing or not what you ordered, contact us with your order number and we will send the correct part at our cost.